Does the game cost money?

No. Kanveay is free and you can reach all of its content without spending anything. Optional purchases such as diamonds and premium membership only speed up your progress.

Do I need to download anything to play?

No. Kanveay is played straight from the browser — computer, tablet or phone, it makes no difference. There is also an Android app; it uses the same account, and your progress is shared.

Can I change my clan later?

No. The race you choose at sign-up (Blood or Moon) is permanent. You can move between the clans that players found — but only to clans of your own race.

My energy has run out, what should I do?

Energy refills on its own over time; waiting is enough. If you would rather not wait, you can top it up in the shop. One refill a day can be paid for with gold; further refills cost diamonds.

If I lose, do I lose my items?

No. A defeat costs you gold and health; your items are never taken from you. This rule holds for both PvE and PvP.

Why is levelling slowing down?

A deliberate design choice. Kanveay is not built to be finished quickly but to be played for a long time. The first levels go fast; after that progress gradually demands effort. In exchange, the experience you earn is never lost, and the main ranking is based on total experience.

Why can't I attack certain players?

There are two possible reasons: either you are of the same race (the arena is for attacking the opposing race), or you attacked that player recently and the cooldown is in effect. If you want to fight without regard to race, you can join the duel hall.

Can I play the rest of the game while I am in the mine?

Yes. The shift runs in the background and locks no action page; while the dig is under way you can hunt, descend into a dungeon and enter the arena. On screen there is a strip showing the time left and an "Leave the Mine" button. Even if you leave the game entirely the dig continues, and when the time is up you collect your earnings.

How do I keep my account safe?

Use a strong password unique to you and never share it with anyone. Under no circumstances will our team ask for your password, your verification code or your payment details. If you receive such a request, ignore it and let us know. You can find the list of our official channels on the Official Channels page.

The verification e-mail never arrived

First check your spam or junk folder. If it still has not arrived after a few minutes, write to us from the Contact page; we can activate your account manually.

The diamonds I bought have not reached my account

Purchases are verified through the store's infrastructure and normally credited within seconds. If there is a delay, first close and reopen the app — pending purchases are automatically re-verified on launch. If the problem persists, open a support request with your transaction number.

Do my in-game purchases have any real value?

No. Diamonds, gold and premium membership are purely digital virtual goods; they are used only inside Kanveay, have no monetary value in the real world and cannot be converted into cash.

Can I open more than one account?

No. Transferring loot, items or gold between accounts belonging to the same person is forbidden, and the system detects it automatically. Violations lead to temporary bans and, if repeated, to a permanent one.

How do I report a player?

You can open a request from the support bubble in the bottom-right corner of the screen or from the Support page. Including the other player's username and, if you have one, a screenshot will speed up the review.

I want to delete my account

You can delete your account yourself: just start the process from the Account Deletion page. Deletion cannot be undone; your progress, your items and your diamonds are all lost.

How is my personal data processed?

Your personal data is processed under Law no. 6698 on the protection of personal data. For the details, see our Privacy and Data Protection Policy and Information Notice pages.

The game will not open / runs slowly

First refresh the page and clear your browser cache. If the problem persists, try a different browser. If there is a general outage, a notice banner appears on the homepage. If the problem is specific to you, reach us from the Contact page.

Have a question you could not find an answer to? Write to us — or take a look at the other sections of the guide.