Account & Data Deletion
Kanveay — permanently deleting your account and personal data.
What happens when you delete?
When you delete your account, the following personal data is deleted from the system permanently and irreversibly:
- Your account details: username, e-mail address, password (hash) and profile picture
- Your game progress: character, level, items, talismans and all your statistics
- Your quest progress, daily records and clan membership
- Your private messages and messaging history
- Your security/session data: registration and session IP records, device ID and "remember me" sessions
Data that is retained (not deleted)
Solely because of legal obligations, the following are kept detached from your identity (anonymised); they cannot be linked back to you:
- Purchase / payment records — kept anonymised for the statutory retention period required by tax and accounting legislation. (Card details are not stored on the Site anyway; payments are taken through Google Play.)
- Anonymous visit statistics (aggregate counts that cannot be linked to a person).
How do you delete your account?
- Log in to the game.
- Tap Menu › Delete My Account (this page).
- Tick the confirmation box and tap “Request Account Deletion” (if you registered with a password, enter it too).
- Click the confirmation link sent to your email (valid for 48 hours).
- Your account is permanently deleted 14 days after confirmation. If you sign in during this period, the deletion is cancelled.
If you cannot log in or would like help, you can also request deletion by writing to iletisim@kanveay.com; requests are concluded within 30 days at the latest.
To delete your account you must first log in.