1. Nature of the Products

All paid products in Kanveay (diamond packs, premium) are digital virtual products. There is no physical shipment; products are credited directly to the game account.

2. Purchase and Delivery

• Paid products are sold only through Google Play in our Android app; no direct payment is taken through the website.
• As soon as the Google Play payment is approved, the product is credited to the game account automatically (within 24 hours at the latest).
• If the payment was approved but the product was not delivered, get in touch via Contact with your username and your Google Play order number (GPA...).

3. Cancellation and Refund

• Cancellation, return and refund processes are subject to Google Play's rules and are handled through Google Play.
• If a refund or chargeback occurs, the digital product granted may be revoked from the game account.
• Virtual products cannot be converted into cash or transferred to other games.

4. Abuse

In cases of cheating, fraudulent purchase, chargeback abuse or rule violation, products may be revoked and the account may be suspended. For details see the Legal Notice.